Orders, purchases, billing and returns
How can I buy?
All you have to do is go to our page www.theeverydaylab.com and in the products section you can make your purchase in an easy and practical way.
What payment methods do you use?
You can make your purchases by paying through Visa, Mastercard and American Express debit and credit cards, Apple Pay and PayPal. You can also make your payment at all Oxxo stores in the Republic.
Do you ship to all of Mexico?
Yes, we ship to the entire Mexican Republic.
How does membership work?
It is a program in which you can schedule your purchase monthly, choose your products, and that's it, you have your collagen month after month at the door of your house.
How can I invoice?
Enter this link , register the order # and the total amount of your order. Remember to do it in the current month. If you have problems with your billing, contact us by emailventas@theeverydaylab.com
How long will it take for my order to be confirmed?
Your order will be confirmed once payment has been posted in our system. This may take between 1 to 6 business days, depending on the payment method. Once the payment has been registered, you will receive a confirmation email with a summary of the products and the total amount of the order.
What do I do if my order arrived incomplete or one of the products is defective?
Please contact our customer service team within a maximum of 3 business days from the date the order was delivered to you and have your order number, details and images of the product on hand so that the situation can be reviewed.
Why does my order status show "payment pending", should I create a new order again?
Most payments are processed immediately, however, on occasion and depending on the payment method, it may take between 1-6 business days to register in our system. Once we register your payment, you will receive a confirmation via email with a summary of your order. If more than a week passes and you still do not receive this confirmation, please contact us at sales@theeverydaylab.com
After purchase confirmation, can I cancel my order?
Remember that once your order is confirmed, the order cannot be canceled and/or modified from your account on the page because it will already be processing. If necessary, contact us on the same day you made the purchase at ventas@theeverydaylab.com to be able to provide you with a solution.
How long do I have to invoice an order?
You must do so within the month you made the purchase. After this time, it will not be possible to do so.
How much does shipping cost?
By adding the products to your cart and proceeding with payment, you will be able to know the exact shipping cost. Keep in mind that in some promotions, products or campaigns you can get FREE shipping. *Shipping is made exclusively within the Mexican Republic.
My order has not arrived. What happens if the package does not arrive in the estimated time?
If your order is delayed, contact us atventas@theeverydaylab.com so we can follow up as soon as possible.
How long does it take for my purchase to arrive?
- 3-5 business days for CDMX and metropolitan area
- 7 -10 days within the Mexican Republic and up to 15 business days in extended areas*.
*An extended area is an infrequent area on the usual parcel routes, a very remote or distant place, therefore, delivery times are higher.
Can I exchange a product?
You can request a return as long as the integrity of the product has not been altered. You have 3 business days from the delivery date to contact the Customer Service department and request the change; We will be in charge of processing the request and/or partial or full refund (depending on the case) or generating a new order to replace the related product(s).
Also remember that once the order has been created, it is not possible to cancel it.
For The Ultimate Collagen Boost, no exchanges or returns apply.
Can you notify me when a product that is out of stock returns to the store?
We love our products and know how frustrating it is when one of them is out of stock. So that we can inform you as soon as it is back in stock, click on the “Add to waiting list” button located on the product page. You will automatically receive a notification via email once it is back in the store.
What are your contact details?
You can contact us atsales@theeverydaylab.com and by WhatsApp at +52 (55) 9302 7357
The Liquid Collagen Boost
How do you take The Liquid Collagen Boost?
You should take 1.5 milliliters a day (two full droppers) and leave it on or under the tongue for 20 seconds. Ready!
How many times a week should I take the drops?
Every day, it is important that you include them in your daily routine to obtain the best results.
How long will it take to see the first results?
From the first dose it will begin to take effect on your body and during the first weeks it will be visible to you and others. Remember that consistency is very important for best results.
What do I do when I have finished the drip? Can I continue taking more then?
Clear! Remember that it is important to continue taking it to maintain the results.
Do you have any warnings or contraindications?
- Do not use in children under 14 years of age or over 80 years of age.
- Do not use during pregnancy or lactation
- Do not use if you are allergic to any component of the formula
How should I preserve/store the product?
After opening, you must keep the dropper refrigerated.
What happens if I stop treatment? / I forgot to put it on / take it yesterday... what do I do?
The key in any treatment is consistency! It is important that you continue with your treatment to maintain the results.
From what age can I use it?
Do not use in children under 14 and no more than 80 years of age.
What happens if The Liquid Collagen Boost changes color or flavor?
If you kept your applicator in optimal conditions and it was not in contact with external agents, you can use it regularly, as long as no more than a year has passed since your purchase.
What happens if I consume more than the recommended dosage of The Liquid Collagen Boost?
Don't worry, it doesn't cause any inconvenience.
Can I share The Liquid Collagen Boost with someone else?
The applicator is designed to be used individually, so we do not recommend sharing its use.
Can I use The Liquid Collagen Boost if I am pregnant/nursing?
We do not recommend the use of The Liquid Collagen Boost if you are pregnant or lactating.
How long after opening The Liquid Collagen Boost can I take it?
Once opened, we recommend taking it within 12 months.
The Ultimate Collagen Boost
How many times a week should I apply the product?
Your applicator contains product for approximately 4-5 days, you must apply it continuously during this time or until the product runs out.
Can it cause pain when placing the gel?
The application of the gel should not cause any type of discomfort; If you notice any irritation, discontinue use.
Can it alter my menstrual cycle if I put it in my vagina?
The Ultimate Collagen Boost does not contain any ingredients that can interfere with your menstrual cycle.
I use contraceptive patches, can I use The Ultimate Collagen Boost simultaneously? / Does the effect of contraceptive methods decrease if I use the gel?
The use of The Ultimate Collagen Boost does not interfere with the effectiveness of contraceptive patches.
What happens if I swallow the gel instead of putting it in the vaginal/rectal area?
The Ultimate Collagen Boost is designed for topical use; If you prefer a product that is taken, try our Sublingual Collagen .
How long will it take to see the first results?
The Ultimate Collagen Boost will begin to take effect on your body from the first application and during the first weeks it will be visible to you and others. Remember that consistency is very important for best results.
Do you have any warnings or contraindications?
- Do not use in children under 14 years of age or over 80 years of age.
- Do not use during pregnancy or lactation
- Do not use if you are allergic to any component of the formula / In case of irritation or discomfort you should discontinue use immediately
How should I store my applicator?
You should keep it in a dry place that is not directly exposed to the sun.
What happens if I stop treatment? / I forgot to put the collagen gel yesterday... What do I do?
The key in any treatment is consistency! It is important that you continue with your treatment to maintain the results.
From what age can I use collagen gel?
Do not use in children under 14 and no more than 80 years of age.
What happens if the collagen gel changed color?
If you kept your applicator in optimal conditions and it was not in contact with external agents, you can use it regularly, as long as no more than a year has passed since your purchase.
What happens if I apply more than the recommended dose of collagen gel?
Don't worry, it doesn't cause any inconvenience.
What do I do if I get itchy when applying collagen gel?
If you experience itching in the area where you applied it, we recommend suspending use.
Can I share the collagen gel with someone else?
The applicator is designed to be used individually, so we do not recommend sharing its use.
Can I use The Ultimate Collagen Boost if I am pregnant or breastfeeding?
It cannot be used during pregnancy or breastfeeding.
To store the gel, does it have to be refrigerated?
You just have to keep it in a cool, dry place at no more than 30 degrees and not exposed to the sun.
Can I have sex after applying the gel?
Clear!
How long after opening collagen gel can I use it?
Once opened, we recommend using it within 12 months.
