Terms of service

 

GENERAL TERMS OF SALE

The website www.theeverydaylab.com allows users to purchase various products and contract different services in a reliable, secure, and convenient manner. In order to provide users with a comprehensive service throughout the purchasing and/or contracting process via this website, users must fully adhere to and accept the terms and conditions established in these General Terms of Sale. If users do not agree, in whole or in part, with the stipulations in these General Terms, they must refrain from purchasing and/or contracting the products and services offered through the website. Given the importance of the above, it is emphasized that the purchase and/or contracting of products or services through this website implies acceptance of these general terms.

 

I. DEFINITIONS

Website: The website accessible through the domain www.theeverydaylab.com.

Available Product: Refers to any type of good or service, regardless of its nature, available on the website for purchase, acquisition, or contracting, even if offered for free. The term "available products" refers to more than one of these items.

Purchased Product: Any good or service, once bought, acquired, or contracted by users of the website. The term "purchased products" refers to more than one of these items.

User: Any person, regardless of nature, who uses the website, especially if they purchase or acquire, intend to purchase or acquire, contract, or intend to contract the available products on the site.

Owner: The owner of the website is COMERCIALIZADORA ECEROUNO SA DE CV, who will be the sole seller of the products available on the website and may be contacted through:

Owner’s Address: BOSQUE DE ALISOS 29, BOSQUES DE LAS LOMAS, CUAJIMALPA DE MORELOS, MEXICO CITY, 05120

Owner’s Tax ID (RFC): CEC231030V24

Purchase Order: A document generated on the website that includes the set of products purchased by the user, which the owner commits to deliver and/or fulfill.

 

II. ABOUT THE USER

For legal purposes, the user is considered legally capable of entering into agreements and obligations under this document. The user agrees to use the website responsibly and correctly and commits to:

  • Purchase or contract the available products legally and inform the owner immediately of any circumstance that may legally affect the site’s activity.

  • Not make any fake or fraudulent purchases. If such activity is detected, it will be canceled, and the appropriate authorities will be notified.

  • Provide truthful information when requested for purchasing or contracting the available products, even if free of charge.

The website is primarily intended for users residing in Mexico. COMERCIALIZADORA ECEROUNO SA DE CV does not guarantee that the website complies with legislation in other countries. Thus, the owner disclaims any liability resulting from use outside of Mexico.

These terms may be modified at any time, so the user is responsible for reviewing updates. However, the applicable terms will be those published at the time of purchase.

 

III. PURCHASE OR ACQUISITION PROCESS

Users may purchase and/or contract available products on the website by following the established procedures, providing the required information, and making payment when applicable.

After completing the purchase or contract process, users will receive a purchase order listing the acquired products (goods and/or services). This order will include the expected delivery or service date.

In the event of failure by the owner or unavailability of a product, the user should report it to: hello@theeverydaylab.com so the owner can take appropriate action or issue a refund.

The owner may send the user the purchase order and invoice, provided the user has given the necessary data.

For clarifications, users may contact: hello@theeverydaylab.com.

Unless otherwise stated, the owner is the manufacturer of the available products. Users must also consult the product labeling, manuals, and descriptions.

All activity on the website may be recorded and stored by the owner for:

  1. Keeping records of purchase orders and payments for service quality.

  2. Legal evidence of transactions.

  3. Improving the services provided on the site.

All data handling will comply with privacy laws, as outlined in our Privacy Policy.

 

IV. PRICES AND PAYMENT METHODS

Prices listed on the website are final, include taxes, and are shown in Mexican pesos unless legally required otherwise.

Shipping costs are included in the final product prices shown. The owner will manage the shipping and communicate the delivery terms.

No additional products or services will be added automatically. If an extra charge is made, it must be reported immediately to: hello@theeverydaylab.com

Prices may change, but such changes will not affect confirmed orders.

Accepted payment methods:

  • Credit card

  • Debit card

  • PayPal

  • OXXO payment

Orders will be processed once funds are verified or authorized. The owner is not responsible for delays or denials by payment processors.

The user agrees that payment may be charged at the time of ordering, even before receiving the product or service.

 

V. DELIVERY

Physical delivery of products will be made within Mexico.

Except in extraordinary or personalized product cases, delivery will occur within the period indicated on the site, and no later than 30 calendar days from the order issuance.

If the owner cannot meet the delivery date, the user may choose to set a new date or cancel the order for a full refund.

If delivery cannot be made due to user absence, the product may be returned to the owner or a storage center. A notice will be left with instructions for redelivery or pickup.

If a product is not picked up within 30 days after being made available, the order will be canceled, and a refund will be issued minus any additional costs.

Delivery is considered completed when the user or an authorized third party physically receives the product, as evidenced by signing for the package.

Ownership is transferred to the user once the purchase order is issued, but responsibility for care and risk begins at the time of delivery.

 

VI. USER RIGHTS

Users acquiring products through the site are entitled to all consumer rights under Mexican law, including:

a) Knowing the full price of products or services before purchase.
b) For consumables: being informed of ingredients, properties, expiration date, weight, warnings, etc.
c) Receiving a receipt or invoice, detailing the transaction.
d) Confidential handling of personal data.
e) Contact information for claims or questions.
f) The right to withdraw from a purchase within 3 calendar days—provided the product hasn’t been shipped—and receive a full refund. To cancel, email: hello@theeverydaylab.com

Users may also return products within 10 calendar days of receipt but will only be refunded the product cost—not shipping fees. Products must be returned to:

Fuente de Hadas 1, Col. Lomas de Tecamachalco, 52780

The user is responsible for return shipping costs and any diminished value from improper handling.

Personalized or perishable products, unsealed audio/video media, or hygiene-related products with broken seals cannot be returned.

All returns must include original packaging, manuals, documents, and a copy of the receipt/invoice.

Service contracts may not be canceled once fulfilled. If in progress, users may cancel by paying 30% of the total cost plus expenses incurred by the owner.

For subscriptions, the user may cancel by covering only the current billing period.

If a user receives an incorrect or defective item, they must notify the owner immediately at hello@theeverydaylab.com

In such cases, the owner will cover return shipping and send the correct product. Defective items will be reviewed within 10 days to determine if a refund or replacement is appropriate. Refunds will be issued within 15 days if warranted.

The user is entitled to product warranties as offered on the site or by third-party manufacturers.

 

VII. LIABILITY EXCLUSIONS

The user releases the owner from liability in the following cases:

  • Force majeure, third-party noncompliance, or unforeseeable events.

  • Losses not reasonably foreseeable at the time of purchase (e.g., loss of income, delays, or third-party penalties).

  • Failures caused by shipping companies or events like strikes, roadblocks, protests, or other third-party actions.

In such events, the owner's obligations will be suspended and extended by the same duration as the cause. The owner will seek alternative solutions.

No liability exists for legal, judicial, or administrative mandates that prevent compliance.

The owner is not responsible for misuse or wear of products by the user, nor for incorrect product returns.

Minor variations between promotional images and actual products are not grounds for liability.

 

VIII. NOTIFICATIONS & COMMUNICATION

By using the site, the user agrees that most communications will be electronic (email or website notices).

The user may contact the owner via the contact details provided or through forms on the site.

Unless otherwise stated, the owner may contact the user by email or physical address if provided.

 

IX. WAIVER & INVALIDITY

A waiver of rights by the owner must be in writing and specific. Failure to enforce rights does not imply waiver or user compliance.

If any clause is declared invalid, the rest of the agreement remains in effect.

 

X. ENTIRE AGREEMENT

These General Terms, references, descriptions, and documents constitute the entire agreement between the user and owner, replacing all previous verbal or written agreements.

 

XI. DATA PROTECTION

Personal data provided by users will be processed per the Privacy Policy. By using the website, the user consents to this processing and confirms all provided data is accurate.

 

XII. GOVERNING LAW & JURISDICTION

Use of the website and product purchases are governed by applicable Mexican law. Any dispute will be submitted to the appropriate local courts.

 

Last Updated: 04/09/2024