Refund policy

RETURN POLICY
You may request a return provided that the integrity of the product has not been altered. You have 15 business days from the delivery date to contact the Customer Service department and request the exchange; we will handle processing the request and/or the partial or total refund (depending on the case) or generating a new order to replace the related product(s). Also remember that once the order has been created, it cannot be cancelled. For The Ultimate Collagen Boost, exchanges and returns do not apply.

45-Day Guarantee 

The Everyday Lab offers a satisfaction guarantee called the "45-Day First Try Guarantee", applicable only to the first purchase per household, made directly on our official website. To claim this guarantee, the customer must have used the product for a minimum of 45 days and submit their request between day 45 and day 60 from the purchase date. This guarantee does not apply to purchases made under the subscription model, nor to second or subsequent purchases. The Everyday Lab reserves the right to request evidence of use and to verify compliance with the conditions before authorizing any refund.

Subscriptions – Cancel anytime

Our subscriptions have no minimum stay or lock-in term. You can pause your subscription, change the delivery date or frequency, or cancel it at any time, with no penalties and no paperwork, directly from your account or by writing to us on WhatsApp. Cancellation applies to future deliveries; orders already processed or shipped are governed by our Refund Policy.